Terms & Conditions

These Terms and Conditions ("Agreement") govern your use of the website at homewellj.pro and the services provided by Homewell ("we", "us", "our"), located at 16 Ratchadamnoen Road, Phra Sing, Chiang Mai 50200, Thailand. By using our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.

1. Definitions

• "Service" or "Services" — the information sessions, document organisation support and household administration services provided by Homewell
• "User" or "you" — any individual who accesses our website or engages our services
• "We / Us / Our" — Homewell
• "Content" — all materials, session summaries, written documentation and resources produced by Homewell
• "Agreement" — these Terms and Conditions, together with our Privacy Policy and Cookie Policy

2. Acceptance of Terms

By submitting an enquiry form, booking a session or engaging any Homewell service, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You accept these Terms and Conditions in full

3. Service Description

Homewell provides the following services:

1. Relationship Information Seminar (฿3,675): A general informational session covering communication habits and signposting to reputable support resources. This is an educational service and does not constitute regulated counselling, mediation, legal or psychological advice.
2. Document Organisation Support (฿8,750): Administrative assistance in organising household and family records. Homewell does not interpret, assess or provide advice on the legal or financial content of any documents.
3. Household Administration Service (฿12,250): Setting up shared folders, contact lists and reminder systems. An operational support service only.

Services are delivered primarily in English and are available to clients located in or visiting Chiang Mai, Thailand.

4. Scope and Limitations of Service

Homewell's services are informational and administrative in nature only. We expressly do not provide:

• Legal advice or representation
• Financial advice or planning
• Regulated counselling, psychotherapy or mediation services
• Any form of diagnosis, treatment or regulated healthcare

Where your needs require any of the above, we will seek to direct you toward appropriately qualified professionals.

5. User Responsibilities

In using our website and services, you agree to:

• Provide accurate and complete information when booking or communicating with us
• Treat our team members with respect during all interactions
• Not misrepresent the nature of our services to third parties
• Not use our services for any unlawful purpose

6. Intellectual Property

All Content produced by Homewell — including session materials, written summaries and website content — is the property of Homewell and protected by applicable intellectual property law. You are granted a non-exclusive, personal licence to use Content for your own household purposes. You may not reproduce, distribute or commercially exploit any Content without our prior written consent.

7. Payment Terms

All prices are stated in Thai Baht (฿) and are inclusive of any applicable taxes unless otherwise stated. Payment is due before or at the time of each engagement unless a prior arrangement has been made in writing. We accept bank transfer and cash payment at our office. Receipts are provided upon request.

Refund Policy

Cancellations made more than 48 hours before a scheduled session are eligible for a full refund. Cancellations made within 48 hours may be rescheduled without charge on one occasion; subsequent late cancellations may not be eligible for refund or free rescheduling. If Homewell cancels a session, a full refund or rescheduled appointment is offered at the client's preference.

8. Confidentiality

Information shared during sessions and engagements is treated as confidential and will not be disclosed to third parties except where required by law. This obligation applies equally to the household information handled during Document Organisation and Household Administration engagements.

9. Disclaimers

Our services are provided in good faith on the basis of publicly available information and general educational frameworks. We make no representations about specific outcomes, and nothing in our sessions or written materials constitutes regulated professional advice. You remain responsible for your own decisions following any engagement with Homewell.

10. Limitation of Liability

To the maximum extent permitted by Thai law, Homewell's total liability in connection with any single engagement shall not exceed the fee paid for that engagement. We exclude liability for indirect, consequential or incidental losses. We are not liable for actions taken by third parties referred to during our sessions.

11. Indemnification

You agree to indemnify and hold Homewell harmless from any claims, losses or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of our services, or any inaccurate information you provide to us.

12. Termination

Either party may terminate an engagement with reasonable notice. Homewell reserves the right to decline or discontinue service to any client whose conduct is inappropriate or who misrepresents their needs. Where Homewell terminates, any fees paid for undelivered services will be refunded on a pro-rata basis.

13. Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand. In the event of a dispute, we request that you first contact us in writing at [email protected] to seek informal resolution. If a resolution cannot be reached within 30 days, disputes shall be subject to the jurisdiction of the courts of Chiang Mai, Thailand.

14. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Homewell.
• Severability: If any provision is found to be unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our written consent.

15. Changes to These Terms

We may update these Terms from time to time. Changes take effect from the date published on this page. Continued use of our website or services after a change constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

16. Contact

For legal enquiries, write to us at:

• Email: [email protected]
• Post: Homewell, 16 Ratchadamnoen Road, Phra Sing, Chiang Mai 50200, Thailand